Cancelled: Exceptional Customer Service 6.11.14
In addition, this course will cover:
-Proper Telephone Techniques
-Understanding Customer Needs
-Effective Listening
-The Art of Asking Questions
-Managing Different Customer Behaviors
Facilitated by Lois Hall.
Name:
Cancelled: Exceptional Customer Service 6.11.14
Date:
June 11, 2014
Time:
9:00 AM - 4:00 PM PDT
Registration:
Sorry, public registration for this event has been closed.
Event Description:
A term we hear often and strive to implement yet often times the practice eludes us. The difference between acceptable customer service and outstanding customer service is “living” it everyday. In this program, participants learn the basics of excellent customer service, how it impacts internal and external customer relationships, how to put it into practice, and how the level of customer service directly corresponds to the achievement of departmental and corporate goals. By utilizing practical skills to exceed the customer’s expectations, participants will learn to support the organization’s goals in building long term relationships with your most important asset: your customer.