The purpose of this workshop is to better understand and apply the principlesCommunication Skills 2.17.15
of non-defensive communication.
Topics include the causes and impact of defensiveness, the "defensiveness chain," appropriate messages, the power of words, the types of listening (including empathetic listening), and a listening inventory.
Facilitated by Lois Hall
Name:
Communication Skills 2.17.15
Date:
February 17, 2015
Time:
9:00 AM - 12:00 PM PST
Website:
http://www.sdea.com
Registration:
Register Now
Event Description: