Crucial Conversations 10.20.21 and 10.21.21
Conflict is a normal, and even healthy, part of relationships. Two people cannot be expected to agree on everything at all times. Since work-related relationship conflicts are inevitable, learning to deal with them in a healthy way is crucial. When conflict is mismanaged, it can harm the relationship and the work. When handled in a respectful and positive way, conflict provides an opportunity for growth, ultimately strengthening the relationship between two people. By learning the skills that you need for successful conflict resolution, you can keep your personal and professional relationships strong and growing.
In this session, using workplace scenarios from their own work environments, attendees will learn and apply strategies, tools and techniques to effectively: