Communication Skills Level II 3.5.20
Communication Skills Level 2 (must have completed the Communication Skills Level 1 course in the Management Essentials series)
Have you ever wondered why people do the things they do or do things in a certain way? Have you experienced miscommunication or conflict over the differences between individuals and personalities? Using the Myers-Briggs Type Indicator (MBTI), participants will learn to better understand their own style of communicating and the communication styles of others. They will learn ways to more effectively communicate with those who prefer different communication styles and to appreciate the differences between individuals, and how differences can stimulate critical thinking and creativity. They will understand the role of Emotional Intelligence in improving and nurturing workplace relationships.